Managing Your Business

Staff Recruitment & Selection
Staff Management & Development
A Remuneration Structure to Motivate Staff
We can help owners of businesses achieve their business goals through the improved performance of their people and processes.
One of the most significant challenges you face as an owner of a business, is how to build the people strength and processes necessary to achieve your challenging business goals.

• Can your current employees get you to where you need to go?
• Can you maintain your distinct culture which is such a competitive advantage?
• Where will you find the next superstar employees of tomorrow?
• How should you reward employees to attract and retain the best?
• How can you increase productivity and reduce costs?

Every business owner finds answers to these questions, but we can help you to do it faster, more efficiently and with less risk – because that’s what we do!
We offer solutions, greater flexibility and scalability, faster delivery times, the latest ideas and knowledge, backed up with years of experience.
Most importantly, we will always be honest with you, even if it is not always what you want to hear.

Operations Manual
Having built a new or revised structure for your business it is essential that all practises, roles, processes & systems are documented.

The reasons to establish an Operations Manual include:

• Provide a clear understanding of how the business operates for the whole business team
• Ensures consistency in all business activity
• Supports the education of new or relieving staff
• Identifies the most appropriate person to complete the activity – this makes this person accountable
• Provides efficient access to all documentation required to complete day to day activity
• Provides central resource to access all business policy information
• Ensures knowledge of the “best way of doing things” does not leave the business on the departure of experienced personnel.

An Operations Manual not only assists your existing Staff in having a clear overview of how the Business works, but as importantly new employees and possible Strategic Partners, Business Partners and the FSA will all gain a clear “snapshot” of how your business works simply by reading your Operations Manual.
If several personnel in your Business were asked how your Business operates, you would likely get several different accounts. The Operations Manual and other Business Presentations such as a client “Introduction Preparation” (see enhancing the client experience) will help ensure who ever your audience is a “consistent” summary of your business is given.
The Manual should be easy to read, easy to update and most importantly easy to understand.
One document only is recommended, if it becomes a series of documents the more likely they will get left on the shelf collecting dust.
Most of all your Operations Manual needs to be user friendly!
Your Manual needs to include details of your

• Advice Process
• Service Offering
• Pricing Structure
• Organisational Structure and Job descriptions
• Health & Safety
• Disciplinary Procedure
• Computer directory
• Disaster Recovery
• Contacts

We can provide you with examples of Industry best practise and Operation Manuals that we have built with clients. Most importantly we can work with you to build a Manual that best suits your business.

Time Management
Time Management is not about working harder or faster, it is about  how you use the “now” and plan the future. We help develop competencies and commitment to time-management.
Target Audience Business Owners, Senior Management  and teams.

Communication and Interpersonal skills
We have various methods to help enhance the relationship skills that are essential for maintaining  efficient and effective communication channels at all levels of an organisation.

Executive Coaching
Executive Coaching is an interactive process that is designed to help individuals to develop rapidly. It is usually work related and focused on improving performance or behaviour. It is a goal-orientated form of personally tailored learning for a busy executive.
The essential features of executive coaching are that it is a short-term, time limited, goal specific, action orientated, personally tailored approach to learning. 
Maximum leadership and performance impact with minimum disruption to the business.
Target Audience – Business Owners, Senior Managers.

Team Development
Leaders need to engage the full power of their Management Teams to drive performance forward.
What does a top team do when they work together?
.  Represent the best interests of the Business.
.  Enjoy robust working relationships.
.  Understand each other well enough to work as close allies.
.  Communicate consistent messages to the Business.
Is this your team? Would you like it to be?
We help to design powerful and engaging interventions that focus on performance and behavioural issues by –
.  Quickly and sensitively surfacing underlying issues.
.  Addressing difficult issues and bringing them to positive outcomes.
.  Maintaining a business focused approach.
Target Audience – Senior Teams, Dysfunctional Teams.

Psychometric Testing
Myers – Briggs Type Indicator (MBTI).
After more than 50 years of research and development, the current Myers-Briggs Type Indicator (MBTI) Instrument is the most widely used Instrument for understanding personality differences. Because it explains basic patterns in human functioning, the Myers-Briggs Type Indicator is used for a wide variety of purposes including the following:
.  Self-understanding and developments
.  Career development and exploration
.  Organisation development
.  Team Building
.  Management and leadership training
.  Problem solving
.  Relationship counselling
.  Education and curriculum development
.  Academic counselling
.  Diversity and multicultural training

The Myers-Briggs Type Indicator will breakdown the personality traits of individuals and show them in a readable format, allowing  groups/teams to better understand the valuable differences between people, differences that can be the source of much misunderstanding  and miscommunication